Your data, handled with intention
We only collect what we need to run Venture Creative Media, and we give you clear controls over how it is used.
01
Information we collect
We collect data you share directly with us and telemetry that keeps the platform secure and performant.
Personal information
- Full name, email address, and contact details you share with us
- Account credentials and profile preferences
- Billing details processed through our secure payments partner
- Support conversations, survey responses, and other voluntary submissions
Usage information
- Device identifiers, browser type, and operating system
- IP address, approximate location, and language settings
- Pages viewed, features used, and links clicked throughout the product
- Time spent in product areas plus performance diagnostics to keep things fast
02
How we use information
Every data point must serve the product experience, security, or compliance.
- Provide and maintain core platform features including authentication and collaboration
- Personalize documentation recommendations, onboarding flows, and notifications
- Monitor performance, diagnose issues, and keep the platform reliable
- Communicate with you about product updates, security notices, and support
- Comply with legal, regulatory, and contractual obligations
03
When we share your data
We do not sell personal data. When sharing is required, we keep it narrow and transparent.
We only disclose information outside Venture Creative Media when it is absolutely necessary. Whenever data leaves our systems we ensure contractual safeguards, encryption in transit, and minimal scope.
- Trusted processors (hosting, analytics, payments) bound by strict DPAs
- Legal or governmental requests when required by applicable law
- Corporate transactions such as a merger, acquisition, or financing event
04
Your privacy rights
We honor global privacy regulations including GDPR and CCPA.
Submit a request to privacy@venture-creative-media.com and we will verify your identity before taking action. Most requests are fulfilled within 30 days.
- Access, update, or delete the personal data we store about you
- Export a portable copy of your project data
- Object to or restrict certain processing activities
- Opt out of marketing communications at any time
- Appeal automated decisions that produce legal or similarly significant effects
05
Cookies & telemetry
We keep cookies minimal. Essential cookies maintain sessions; optional cookies improve the product.
- Essential cookies keep you signed in and remember workspace context
- Analytics cookies help us understand aggregate usage so we can make better decisions
- You can disable non-essential cookies in your browser without losing access to the product
- Visit /cookies for the full breakdown of each cookie category and retention window
Manage your preferences at any time via your browser settings or by visiting our dedicated cookie settings page.
We follow SOC 2 and GDPR best practices. Need a signed copy or DPA? Reach out to our legal team.
Contact Legal
legal@venturecreative.media
legal@venturecreative.media
Slack Connect
VCM Legal